Virgin Media O2 has officially opened its new North West HQ in central Manchester.The move was first announced in October 2024.

Virgin Media O2 has signed a 10-year agreement with Island to take around 50 per cent of the new site. Island is a net zero carbon workspace being developed by joint venture partners HBD (part of Henry Boot) and Greater Manchester Pensions Fund. Among the teams moving to Island will be Virgin Media O2’s customer service teams.

Alongside this long-term investment in a new office, Virgin Media O2 is also investing heavily in its digital infrastructure. Over the past 12 months, the operator has upgraded its mobile network in 65 locations across the city, including installing high-capacity small cells in the busy city centre area, to improve services for customers. Homes and businesses in more than 14,000 postcodes across Greater Manchester are benefitting from stronger 4G and new 5G coverage as a result.

These upgrades are part of O2’s Mobile Transformation Plan, which will see the operator invest approximately £700 million this year to future-proof its mobile network.

 Virgin Media O2 has also invested more than £100 million in recent years to further upgrade and expand its ultrafast broadband network in the city region, which is now available to nearly 1 million homes and businesses in Greater Manchester. These major investment figures underline the company’s commitment to backing the North West and its digital economy.

Rob Orr, Chief Operating Officer, Virgin Media O2, commented: “Manchester is a thriving hub for innovation and creativity, and we’re proud to deepen our connection to the region with this significant investment. Our new North West HQ at Island will provide a modern, sustainable space for our people to collaborate and deliver for customers, while our continued upgrades to mobile and broadband networks ensure Greater Manchester remains at the forefront of digital progress. These investments reflect our long-term vision to support local communities, power the digital economy, and create a future-ready network for everyone.”

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Tags: manchester, virgin, Virgin Media O2