UK households looking to get faster home broadband have received a welcome boost, with new figures from regulator Ofcom revealing two thirds of homes can now sign up to gigabit broadband. Ofcom’s latest figures show these speeds are available to 66 per cent of all UK homes (19.3 million) – up from 37 per cent […]

Customers are experiencing hit-and-miss levels of customer service from major telecoms providers, Ofcom has found, as the UK regulator shines a light on how providers perform and compare. Its report on service standards across the telecoms industry covers 2021, including the continued impact of the Covid-19 pandemic. Overall, customer satisfaction levels remain high (mobile: 91 […]

Former Ofcom CEO Stephen Carter will be appointed as a non-executive director of Vodafone Group following the Company’s Annual General Meeting on July 26th, subject to shareholder approval. “I am delighted to welcome Stephen to Vodafone’s Board,” declared Vodafone’s Chairman, Jean-Francois van Boxmeer. “He brings a track record of value creation and he has extensive […]

UK broadband customers are being given better information about how fast their new service will be, before they sign a contract, according to a report from comms regulator Ofcom. Under Ofcom’s Broadband Speeds Code of Practice, providers must be upfront with customers about what speeds to expect during peak times, and give them a minimum […]

UK communications regulator Ofcom has set out proposals to unlock new and innovative wireless technologies for everyday use – as well as making services faster, more reliable, and more secure. First, it is consulting on changes to the rules that apply to Short-Range Devices (SRDs). Typically, these devices are mass-market, portable consumer-tech products and include […]

More people are taking out new contracts and securing better deals with their broadband provider after being reminded their contract is up, according to new Ofcom research. In February 2020, Ofcom introduced rules requiring phone, broadband and pay-TV providers to warn customers when their current contract is ending, and what they could save by signing […]

In addition to early comment on the publication of the government’s proposals from ITV and the chair of the DCMS committee, a range of broadcasters and bodies have issued their initial reactions. “We’re pleased to see the government taking forward many of our recommendations, particularly around securing prominence for on-demand public service content,” commented broadcast […]

Ofcom has published the latest league tables reflecting complaints it receives about the UK’s major home phone, broadband, mobile and pay-TV firms. The quarterly report reveals the number of complaints made to Ofcom between October and December last year.Complaints figures overall decreased slightly over this period and remain at all-time low levels. Nearly all providers […]

UK telecoms and media regulator Ofcom has a new leader for its Spectrum Group, which manages the lifeblood of the UK’s wireless industry. Dan Lloyd will join Ofcom in May 2022 as Group Director, Spectrum. Lloyd has more than 20 years of experience in the wireless and technology sectors, having worked across ten countries over […]

The Fabian Society published a report about digital inequality titles Bridging the Divide. BT supported the research in the report, which includes an analysis of which groups of people are not online, or barely use the internet, and the reasons for this. This report comes at an important time; the pandemic has demonstrated the value […]