NetCracker has published the results of its 2014 Broadband Customer Experience Expectation Survey that polled more than 500 broadband subscribers about what they want most from their communications service providers (CSPs). Consumers were provided with a list of five possible options based on NetCracker’s expertise in enhancing broadband providers’ customer experience, care and support capabilities. […]
The market is full of rumours that this or that that telephony operator wants to buy, merge or somehow absorb a rival or two, especially if that rival has TV-related assets. Widely talked about are discussions between Vodafone and Liberty Global’s European operations. BT (the former British Telecom, and which used to own cellular operator […]
FCC Chairman Tom Wheeler has admitted that major cable and telecoms industry players are likely to sue the Commission whatever rules it proposes following its consultation on net neutrality. Speaking after the FCC’s meeting November 21st, Wheeler said: “The big dogs are gonna sue regardless of what comes out. We want to come out with […]
Vodafone is launching UK TV services next spring using its Cable & Wireless business fibre network and BT’s Openreach network to provide its broadband and TV service. Pricing, and what TV content will be offered, has yet to be announced. Vittorio Colao, Vodafone’s chief executive, said: “We have recently launched a combined fixed broadband and […]
As the US Federal Communications Commission (FCC) considers new rules for how to safeguard competition and user choice, the White House notes that the principle of net neutrality cannot be take that for granted and that ensuring a free and open Internet is the only its power to connect can be preserved. Accordingly, President Obama […]
Republican politicians are seeking to carry out a major overhaul of the rules governing the US phone, TV and Internet sectors after winning control of Congress in the midterm elections. Updating the Communications Act is understood to be a key priority for Senator John Thune who is expected to take the reins of the influential […]
Swisscom, Sunrise, upc cablecom, Orange and the cable network companies’ association Swisscable have formulated a code of conduct on net neutrality. Standing up together for an open Internet, they are also establishing an ombudsman’s office which will engage independent experts. The five co-signatories to the code of conduct are working to keep the Internet in […]
Findings from New America’s Open Technology Institute (OTI) indicate that customers in the US continue to pay higher prices for slower Internet. Building on previous research regarding the relative cost and quality of broadband Internet access, The Cost of Connectivity 2014 examines broadband prices and speeds in 24 cities in the US and abroad. Looking […]
Time Warner Cable the cable company awaiting regulatory approval to merge with Comcast reported profit behind analysts’ estimates as more video subscribers canceled service and programming costs rose. Time Warner Cable lost 184,000 video customers in the third quarter, while rising costs for sports programming cut into profit. The company lowered its revenue forecast for […]
BSkyB has posted results for the three months to the end of September showing a record 309,000 users signing up to its Sky Go Extra service, which allows subscribers to watch programmes on portable devices when away from home. The number of On Demand downloads has more than trebled to almost 257 million in the […]