The Australian Competition & Consumer Commission (ACCC) has instituted separate proceedings in the Federal Court against each of Telstra Corporation Ltd (Telstra), Optus Internet Pty Limited (Optus), and TPG Internet Pty Ltd (TPG) for making alleged false or misleading representations in their promotions of some 50Mbps and 100Mbps National Broadband Network (NBN) plans, in breach […]

Ottawa-based satellite operator Telesat has received a C$109 million (€74m) agreement to provide “futureproof” connectivity using Telesat’s Lightspeed Low Earth Orbit satellites, now under construction. The order comes from the Government of Ontario which says that it has partnered with Telesat to bridge the digital divide in Ontario by using Telesat Lightspeed. “This C$109 million […]

Personalised smart services specialist Plume has released data and insights into smart home trends resulting from increases in the number of devices, types of devices, hours used and data used across smart homes. This comes as it surpasses what it says is a major milestone: more than 1 billion unique client devices have been managed […]

Taking advantage of Broadband & TV bundled deals will help to bridge ‘the streaming divide’, recent research shows, suggesting that the new breed of ‘altnets’ and challenger Internet Service Providers (ISPs) have the most to gain from this. Up to four in five rural respondents would like more than ‘broadband only’ offers from broadband providers, […]

Findings from research firm Parks Associates reveal 40 per cent of MDU (multi-dwelling unit) renters in US broadband households are interested in bulk broadband Internet bundled with their rent and 77 per cent of those are willing to pay higher rent in exchange for these services. The firm also tracks growing ownership in smart home […]

Customer engagement solutions specialist CSG and TMT management consultancy Analysys Mason have released the results from their research collaboration examining how well-positioned communications service providers (CSPs) are to meet future enterprise demand for communications and IT services post Covid-19. Key to the report was the finding that a significant 80+ per cent of the largest […]

While 66 per cent of households believe network operators have coped well during the COVID-19 pandemic, the second chapter of EY study, Decoding the digital home, reveals a disconnect between what connectivity providers offer and what customers need. Fifty-eight per cent of UK households believe broadband reliability is more important than speed – the latter […]

A survey from recommendation site Allconnect reveals a gap in Internet knowledge among several key groups in the US, and some dissatisfaction among those same groups as well. Older Americans made up one of the largest percentages of people who didn’t know their Internet speed but were unsatisfied with what they had. The survey, conducted […]

The UK’s ability to capitalise on the roll-out of next-generation gigabit broadband is at risk because too few consumers are aware of the technology and its benefits, according to a new report from the Gigabit Take-up Advisory Group, led by consumer advocacy body Which?. The roll-out of gigabit-capable broadband, with the fastest speeds and most […]

When Covid-19 forced Americans to stay home, many turned to streaming, taking solace in their ability to binge-watch entertainment of all shapes and sizes. But it was only a matter of time before fatigue set in. After a steady mark last year, customer satisfaction with video streaming tumbles 2.6 per cent to a score of […]