Ofcom has published the latest figures for complaints it has received about the UK’s main mobile, broadband and pay-TV providers. These figures cover the first quarter of 2025, from January to March. During this period, complaints about fixed broadband and pay-TV increased and complaints about landline and mobile stayed the same. Key findings: Virgin Media […]

Ofcom has published the latest figures for the complaints it has received about the UK’s main broadband, mobile and pay-TV services. These figures cover the third quarter of 2024, from July to September. During this quarter, there was a slight decrease in the number of complaints we received compared to the previous quarter (from April […]

UK digital infrastructure provider Openreach has  announced a further 79 new exchange locations, covering more than 900k premises across the UK, where the business plans to halt the sale of traditional copper-based phone and broadband services to encourage people to upgrade to new digital services over an ultrafast Full Fibre connection. The business is giving […]

Freedom Fibre, the UK alternative fibre network provider, has announced the appointment of Nathan Vautier as its new Chief Executive Officer. Vautier succeeds founder Neil McArthur, who will transition into a strategic role while continuing to serve on the company’s board. McArthur commented: “After nearly 30 years in the telecoms sector it’s time I stepped […]

Ofcom has published the latest figures for complaints it received about the UK’s major mobile, broadband and pay-TV providers. These figures cover the first quarter of 2024, from January to March. During that time, complaints fell compared to the previous quarter – complaints about fixed broadband, pay-TV and landlines all fell while complaints about mobile services […]

Virgin Media O2 has renewed its interest in acquiring TalkTalk’s consumer division after a larger £3 billion deal for the entire ISP was abandoned in Q4 2022 following market and regulatory uncertainty. Discussions are said to be in their early stages, with no guarantee of a deal, according to The Telegraph. TalkTalk is currently restructuring […]

Ofcom has published the latest figures for complaints the media watchdog has received about major broadband, pay-TV, mobile and landline providers, covering the period from July to September 2023. On average, broadband, landline and pay-TV complaint volumes have increased from the previous quarter, while complaint volumes across all categories have slightly increased compared to the […]

New and existing customers on TalkTalk’s fibre broadband packages (Fibre 35 & 65) can now get the TalkTalk TV Hub. The TV Hub launched earlier this year as a limited release for its Full Fibre customers and after strong demand, the connectivity provider will now be rolling out the release more widely. The TV Hub […]

UK telecoms and broadcast regulator Ofcom has published the latest figures for complaints received about the UK’s main landline, mobile, broadband and pay-TV providers. This latest quarterly report covers the period from January to March 2023. During this period, complaints to Ofcom increased slightly on the previous quarter (October to December 2022), with slight increases […]

Ofcom and the UK’s biggest telecoms companies have come together to sign a new pledge, committing to help get more women build technology careers across the industry. The telecoms sector has been historically male-dominated – particularly in more senior technology-based positions. However, Ofcom and seven of the biggest companies in the sector – BT Group, […]