As part of its ongoing customer service transformation, Virgin Media O2 has created and launched its own AI tool, Lumi AI, that helps agents by analysing conversations in real-time and providing helpful prompts based on millions of previous conversations on the same topic. During an interaction with a customer, Lumi AI will advise an agent […]
Allison Kirkby, BT Chief Executive, commenting on the telco’s first quarter results said: “BT has had a solid start to the year, with our full fibre broadband now reaching more than 19 million homes and businesses and our 5G network available to over 87 per cent of the UK population. We’re seeing strong customer demand […]
Orange has made a preliminary offer of around €4 billion to acquire the remaining 50 per cent of MasOrange from private equity firms Cinven, KKR, and Providence. The French telco already owns half of the Spanish operator, and the deal – if finalised – would give Orange full control of MasOrange, the company resulting from […]
Telenor Group reports that it delivered “very strong results” in the second quarter of 2025, triggering a raised EBITDA outlook for both the Nordics and Group. At the same time the company has solidified its position in the Nordic fibre market with a NOK 1.4 billion (€0.12bn) multi-year investment in Finland and the recently announced […]
Tele2, the Sweden-based multinational telco, has announced its consolidated results for the second quarter of 2025 with a full year 2025 guidance on underlying EBITDAaL raised to slightly above 10 per cent organic growth. End-user service revenue of SEK 5.5 billion (€0.49bn) increased by 2 per cent organically compared to Q2 2024 driven by the […]
As Europe accelerates its path toward full gigabit connectivity, digital resilience, and secure infrastructure, Connect Europe has announced the expansion of its membership with the inclusion of Ukrtelecom, the national telecom operator of Ukraine, effective immediately. Ukrtelecom joins Connect Europe as a Full Member, following endorsement by the General Assembly of the association representing the […]
Connect Europe – the leading voice of European connectivity providers, representing 70 per cent of total sector investment – has urged European institutions to seize the crucial opportunity of the Digital Networks Act (DNA) to reignite Europe’s competitiveness. In its response to the EC’s Call for Evidence, the association emphasised that ambitious deregulation, bold simplification, […]
An economic study published by BT Group predicts that delivering a highly resilient, nationwide high-capacity mobile network could unlock up to £230 billion in economic benefits by 2035, as well as a broad range of social and environmental benefits for the UK. The report calls for UK Government to support accelerated mobile network deployment by […]
A study reveals that the telecom customer journey in the EU is significantly impacted by 34 distinct regulatory obligations stemming from nine sector-specific and 19 horizontal regulations. The study, prepared for Connect Europe by consulting firm Arthur D. Little, highlights the overly complex telecoms framework further complicating the achievement of Europe’s single market due to […]
The General Court of the European Union has ruled against Spain and telco Cellnex, upholding an EU decision that requires both the national government and regional authorities to recover €260 million in public funds granted to TV operators for rolling out DTT in remote areas. According to the Commission, the subsidies handed out between 2005 […]