UK media regulator Ofcom has fined BT £2.8 million (€3.2m) after it failed to provide more than a million customers with clear and simple contract information before signing up to a new deal. Ofcom stated that the telco broke its consumer protection rules designed to ensure telecoms customers get clear, comparable information about the services […]
With full fibre networks passing 41 per cent of UK premises and with nearly 2 million of those having access to two or more independent network providers, consumers now have unprecedented access to a range of competitively priced ultrafast broadband packages. However, the uptake of full fibre services, especially those combined with a TV bundle, […]
UK comms regulator Ofcom is urging telecoms firms to do more to support their customers through the cost-of-living crisis, as new research reveals record numbers of households are struggling to afford their communications services. Ofcom’s annual affordability study finds that nearly a third (29 per cent) of customers – around 8 million households – are […]
Millions of families under pressure from the rising cost of living could each save £144 (€172) on their annual broadband bills, UK comms regulator Ofcom has found. Special discounted broadband packages – sometimes known as ‘social tariffs’ – are available to an estimated 4.2 million households in receipt of Universal Credit. But only 55,000 homes […]
Multiplay telco BT Group is responsible for generating £1 (€1.14) in every £75 produced in the UK economy, according to an independent report, The Economic Impact of BT Group in the UK, by consultancy firm Hatch, which calculates that BT generated more than £24 billion in gross value added (GVA) during the last financial year. […]
Ofcom has published the latest league tables on the complaints it receives about the UK’s major broadband, pay-TV and mobile firms. The quarterly report reveals the number of complaints made to Ofcom between July and September 2020, about firms that provide home broadband, pay-TV, landline telephone and pay-monthly mobile and pay-TV. Ofcom includes all providers […]
BT has announced it will increase support for families learning from home by adding zero rating of Oak National Academy content to its ‘Lockdown Learning’ support scheme by the end of January. The content will be free for all EE, BT Mobile, and Plusnet Mobile customers, while face to face teaching is paused. The partnership […]
Virgin Media is preparing to raise the subscription price for its broadband, TV and phone services by an average of 4 per cent – some 13 times higher than the current CPI (Inflation) rate. BT has already stated it will be raising broadband prices by CPI + 3.9% this year. The telco said it plans […]
Research published by Ofcom reveals which UK telecoms providers are setting the industry standard for good customer service. The annual customer service report looks at how each of the major telcos providers performed last year on measures including customer complaints received, value for money and overall customer satisfaction. The data is based on how companies […]
Broadband customers who are out of contract are set to benefit from a package of pricing changes and commitments from their providers, following a review by UK comms regulator Ofcom. According to Ofcom, the broadband market offers customers a wide range of choice, with different deals on offer to suit different needs, but it is […]