Airties, a provider of AI-driven software that improves the connectivity experience for ISPs’ subscribers, has announced the commercial availability of Airties Lite to remotely manage the experience of retail-purchased gateways/routers using the TR-369 (USP) standard, without requiring an embedded software agent on consumers’ hardware. The launch provides ISPs serving markets with high concentrations of consumer-purchased hardware with a fast and low-friction path to gain better visibility into network conditions, improve performance, and deliver more consistent customer care across their subscriber base.

In numerous markets across the globe, such as Germany, Austria, Switzerland, Japan, etc., many consumers still purchase their own gateways/routers before subscribing to an ISP, leaving operators without the ability to observe, diagnose, and fix issues, or easily resolve related customer care issues. By leveraging TR-369 (USP), Airties Lite gives operators the ability to monitor and understand the performance of retail routers/gateways; leverage key diagnostics, analytics and recommendations; and deliver proactive campaigns to target homes in need of connectivity enhancements. Notably, Airties Lite also shares the same AI-driven cloud platform, user interface, and care workflow tools as the full Airties Home suite, giving operators a single, unified toolset to manage both fully integrated and retail-purchased gateways side by side.

“For ISPs in markets where retail gateways are more the norm, the inability to observe and manage the home broadband experience is a costly problem in terms of performance quality and customer satisfaction,” said Metin Taskin, CEO and co-founder of Airties. “These homes also clearly represent a larger churn risk, which remains the paramount financial issue ISPs face today. Airties Lite puts our AI-driven diagnostics and intelligence within reach of any operator with retail gateways that support TR-369 to reduce churn and create new revenue opportunities. Since it shares the same back-end cloud platform as our Airties Home suite, ISPs can now receive a consistent, unified view across their subscriber base, regardless of how their gateways came into their networks.”

“Retail purchased gateways present a persistent blind spot for broadband operators,” said Martin Scott, Research Director at Analysys Mason. “Unlike ISP provisioned CPE, these devices often fall outside the operational frameworks operators use to monitor, diagnose, and resolve in home connectivity issues at scale. By building on established device management approaches, standards such as TR-369 (USP) and the TR-181 data model offer a more scalable and structured path to extending visibility and control across increasingly heterogeneous home networks.”

Key Capabilities of Airties Lite

Airties Lite delivers core capabilities of Airties Home on compatible gateways for Wi-Fi optimisation requiring only that the gateway supports TR-369. Key benefits include:

– Agentless Integration: No embedded software agent is required on the gateway. Any device supporting TR-369 (USP) and standardised data models, including TR-181, can be onboarded quickly, with no custom firmware or ISP-side hardware changes. Legacy devices can be enabled for USP support when requested.

– Connectivity Experience Index (CEI) Scoring: Each gateway receives a real-time connectivity experience score on a scale of 1–100, giving ISPs a means to measure, track, and improve performance.

– AI-Driven Root-Cause Diagnostics & Recommendations: Airties’ AI analytics interpret data collected via TR-369 to automatically identify connectivity issues and surface actionable recommendations for ISP support teams.

– Proactive Campaign Tools: ISPs can identify homes with poor Wi-Fi performance and target them for proactive outreach or service improvement campaigns via built-in campaign tools.

– Unified Care Workflows: Agentless and agent-integrated gateways are managed from the same cloud platform and UI as Airties Home, giving support teams a single, unified toolset with no separate system overhead.

– Upgrade Path to Advanced Capabilities: ISP-provisioned homes requiring more advanced features can upgrade to premium tiers of Airties Home which offer features such as: device intelligence; application prioritization; cybersecurity services; parental controls; end-to-end speed test and scheduling; inline broadband monitoring; advanced business analytics; client steering, mesh and topology optimisation; zero-touch installation; and enhanced apps and UIs.

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Categories: Press Releases

Tags: AI, Airties, cloud