Nicnet, the Brazilian fibre optic internet providers, has announced a partnership with Aprecomm, a provider of AI-driven network and customer experience (CX) solutions, to enhance broadband performance and customer satisfaction across its network.

“In markets such as Brazil, Chile, and Argentina, the shift to fibre has raised expectations and intensified competition. As a result, quality of experience is now a key battleground, and operators that invest in understanding and improving in-home service performance are better positioned for success,” said Martin Scott, Research Director at Analysys Mason.

Through this collaboration, Nicnet will deploy Aprecomm’s full portfolio of AI-powered CX and CPE management solutions, including intelligent WiFi optimisation and cloud-based device management. The platform enables remote upgrades of existing devices and seamless integration with Nicnet’s broadband gateways. Deployment is already underway, with coverage expected to reach 500,000 homes by the end of 2026.

“We are excited about implementing the Aprecomm platform, a partnership that combines technological innovation with a strong focus on customer experience. By integrating Artificial Intelligence into our network, we are transforming our support into a proactive operation that optimises WiFi and mitigates failures in real time,” said Walter Kotani, Director of Networks at Nicnet.

“This set of solutions allows us to drive sustainable growth with complete hardware independence. It is a crucial strategic differentiator to maintain excellence and technical agility, ensuring a superior and consistent experience throughout our expansion process. The internet market has changed. Today, customers don’t just want speed—they want stability. We realised that many ‘slow internet’ issues were due to WiFi problems and local interference. Aprecomm comes in as the missing brain: an artificial intelligence that allows us to see what happens inside the customer’s home and fix issues in real time, often before the customer even picks up the phone to call our support,” continued Kotani.

“We are proud to partner with Nicnet as we continue expanding across Latin America,” added Pramod Gummaraj, Founder & CEO of Aprecomm. “Nicnet’s commitment to customer experience aligns perfectly with our mission. Together, we’re leveraging AI to create a powerful customer experience-driven competitive advantage in a rapidly evolving market.”

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Categories: Articles, Broadband, Equipment

Tags: Aprecomm, brazil, wifi